FAQs
Happy to Answer All Your Questions
01.What extra benefits do I get from a video call other than time?+
With a video call, we are able to see and evaluate rashes and any other visible signs of illnesses, thereby allowing us to deal with your issues in a more efficient manner.
02.If I add the video service do I get 30 mins or 35?+
No, the video call will replace the telephone call but you will only be charged for the video call.
03.Can you do X-rays, MRI's, CT's, ECG's or ultrasounds?+
We can do ECG's on site and have your results within minutes. For any imaging, we work with a partner private hospital which we can book your appointment with within 24–48 hours.
04.Can you do allergy tests?+
Yes, we provide allergy tests, protecting people from allergic reactions.
05.How long do I have to wait for the blood tests?+
Most of our blood tests can be done at the surgery and results can be ready in an hour or less.
06.How far will the doctor come for a home visit?+
Please contact us and we will be happy to discuss your requirements.
07.What types of medications do you provide?+
We can prescribe anything that is in the National Formulary.
08.Do I need to mention my current medications before a joint injection or minor surgery?+
Yes, we will complete any forms that you require, as long as we are eligible to do so.
09.Can you provide dietary plans?+
Yes, this is part of our weight loss services.
10.To see the NHS hospital do I need a GP referral from here or can I self-refer?+
You can always self-refer. We liaise with both NHS and private services to provide the best solution for your needs.
11.If we have to see the doctor again for the same problem, will we be charged again?+
As there are various reasons why you may need to attend again, we do charge our standard fees for any consultation, whether it is for an ongoing problem or a new one.
12.What if we forgot to ask something in the consultation, will we have to book a new appointment to ask the question?+
No — more often than not, as part of the service included in the consultation fee, the doctor will be available via WhatsApp for any small queries or clarifications.
13.Can we discuss more than one problem per consultation?+
Yes, there is no restriction on how many problems you can discuss. However, to make the consultation more effective, it's recommended to either book a double appointment or restrict the consultation to a maximum of 2–3 problems.
14.Do you complete forms for the council, insurance etc?+
Yes, we will complete any forms that you require, as long as we are eligible to do so.
15.Can I have my documents e-mailed to me rather than physical documents (or vice versa)?+
Yes, we provide reports as PDF documents.